Customer Service
Our customer service philosophy is simple...
"Treat others as you wish to be treated."
We're not just small business owners, we're also small business customers just like you. We value superior customer service from the places we shop and would think nothing less than to provide the same experience for our customers.
Free Shipping Worldwide
We offer free USPS Priority shipping on all orders including those from overseas. After all, we're from Hawaii, it's pretty much all overseas from here.
Lifetime Warranty
We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened), we will repair or replace your item at no charge.
Free 30 Day Size Exchange
We accept exchanges within 30 days of receiving your item. So try it on, wear it for a few days, get comfortable with it. If it's not the right fit, simply return the item along with our return form and we'll swap it out, free of charge, for another size. Return shipping fees apply.
30 Day Money Back Guarantee
Your satisfaction is our priority. We accept returns for full refunds within 30 days of receiving our product.
If an item shows excessive signs of wear, there may be a small refurbishing fee.
Lifetime Ring Exchanges
We want your Koa wood wedding ring to last as long as your vows, for life. So we not only offer an unconditional lifetime warranty, but also offer a lifetime ring exchange program. If you find down the road you're in need of a different size, no worries. We can offer an exchange for a new size for a small materials fee.
Have a question not answered here? Visit our FAQ page or feel free to contact us.
We'd love to hear from you.
100% Aloha...Guaranteed!
